General Terms and Conditions

1. By using, visiting, or registering on our website, Betsnice.com, you are deemed to have accepted the following terms:

1.1.1. The General Terms and Conditions on this page,
1.1.2. The Privacy Policy,
1.1.3. The Game Rules,
1.1.4. The rules and conditions of any promotions, bonuses, and special campaigns, which may be updated from time to time, which you can find on our website.
1.2. All the rules and conditions listed above are collectively referred to as the “Rules.”
1.3. Please read and understand the rules carefully before accepting them. If you do not agree to any of the rules, please do not continue using our website by opening a member account. Your continued use of our website will constitute your acceptance of the rules.
1.4. The rules are valid as of December 1, 2016.

2. Parties

2.1. Betsnice.com is regulated by the Government of Curaçao.
2.2. The terms “us,” “our,” “we,” or “Company” used in these terms and conditions refer to the other party to the agreement where you accept the terms and conditions specified above.

3. Rule Changes

3.1. The Terms may be changed by us for various reasons, such as commercial reasons, changes in laws and regulations, or customer service. The current Terms of Use are available on the website, and the effective date is indicated here.
3.2. Changes to the Terms of Use will be notified to you via email or by posting on the website.

4. Account Opening

4.1. To bet and play games on our website, you must open an account.
4.2. For various legal and commercial reasons, opening an account and using the website is not permitted in some countries, including the U.S.A. If you are in these regions, you should not open an account or use the website.
4.3. You can contact support to register on the website or open an account by clicking here and following the steps in the menu.
4.4. When you open an account, you will be asked for your contact information, including your name, date of birth, address, phone number, and email address (“Contact Information”).
4.5. You acknowledge that you may earn and lose money by using the website services.
4.6. Your account must be opened in your name and with accurate information. Each member may have only one account. Any other account you open on our site will be considered multiple registrations. We may immediately close any account you open multiple times, and:
4.6.1. All transactions made from multiple accounts will be void;
4.6.2. All deposits and bets made will be returned to you; and
4.6.3. All winnings and bonuses accrued while multiple accounts were active may be forfeited and may be revoked by us, and any withdrawals may be requested to be refunded.
4.7. You must protect and keep your account information up-to-date.

5. Identity Verification and Anti-Money Laundering Policy

5.1. You guarantee the following:
5.1.1. Age limit:
5.1.1.1. You are over 18 years of age or
5.1.1.2. You are over the legal betting and gaming age in your country; and
5.1.2. The information you provided when opening your account is accurate; and
5.1.3. The funds in your account belong to you.
5.2. By accepting the rules, you consent to us, or third parties, verifying your personal and contact information if necessary.
5.3. While your account information is being verified, withdrawals from your account may be restricted.
5.4. In some cases, you may be contacted for identity verification and asked to provide information. Failure to provide the requested information may result in your account being suspended or permanently closed until the requested information is provided. If the amount you wish to withdraw is two thousand three hundred euros (EUR 2300) or more, you may be asked for identification information.
5.5. If it cannot be verified that you are over the legal age, your account will be suspended. If it is proven that you were under the legal age at the time you placed a bet or game:
5.5.1. Your account will be closed;
5.5.2. All transactions made while you were under the legal age will be canceled, and all payments will be refunded;
5.5.3. All bets you placed will be canceled; and
5.5.4. All winning bets will be canceled, and any withdrawals will be refunded.

6. Username, Password and Customer Information

6.1. Once an account is opened, your username and password must not be disclosed, whether intentionally or unintentionally. If you lose or forget your password, you can retrieve it by clicking the “Forgot My Password” link in the login section.

7. Depositing and Withdrawing Money from Your Account

7.1. You must deposit funds into your account to bet and play games on the website.
7.2. Deposits and withdrawals can be made using various payment systems. Procedures, rules, and conditions vary depending on the payment system. We do not accept cash payments.
7.3. By depositing funds into your account, you agree not to cancel or dispute the deposit, and you agree to refund and reimburse any unpaid deposits.
7.4. Your account is not a bank account and is not guaranteed, insured, or sponsored by any banking insurance system. It is not covered by any banking insurance system, and you cannot earn interest on the funds deposited into your account.
7.5. We reserve the right to recalculate your account balance and bets, regardless of the amount won, due to multiple accounts, collusion, fraud, unlawful activity, or errors.
7.6. It is your responsibility to report your winnings and losses to your local tax authorities and other relevant authorities.
7.7. You can withdraw money from your account at any time, provided the following conditions are met:
7.7.1. All deposits made to your account must be clear and free of any refund requests or objections; otherwise, the payment request will be canceled;
7.7.2. All checks specified in section 7.5 must be completed.
7.8. When your withdrawal request is approved by us, you must provide all necessary information regarding the money transfer. We will attempt to process your money transfer request using your chosen payment system and currency, but this cannot be guaranteed.
7.9. We reserve the right to charge a fee equal to the player’s own costs (including the cost of the deposit) for withdrawing funds that have not been deposited into the game.
7.10.1. Players registered with Betsnice.com must deposit funds into accounts opened in their own names.
7.10.2. Payments made by third parties, friends, relatives, spouses, or family members will not be accepted.
7.10.3. If such an incident is detected during routine security checks, all Casino winnings will be forfeited and the deposited funds will be returned to the account/credit card holder.
7.10.4. If a bank transfer is required for a refund to the account holder, any bank charges will be covered by the recipient.
7.10.5. If Mastercard refunds are not possible, the cardholder must complete the “credit card verification form” and submit it to us for verification along with their identification documents.
7.11. To withdraw funds, you must use your deposited amount on bets with odds of at least 1.30. At least one match in a combination coupon must have odds of 1.30 or higher.
7.12. Members who transfer funds directly to their account are not eligible for any promotions.
7.13. You cannot submit another withdrawal request within 24 hours of submitting your withdrawal request.
7.14. Betsnice reserves the right to request documentation from customers who are found to have prohibited activity.
7.15. The general withdrawal maximum commitment amount has been removed. Betsnice guarantees that you can make uninterrupted withdrawals within the daily withdrawal limits until your balance is completely depleted.

8. Betting/Gaming

8.1. All transactions proceed in the language in which they were initiated.

8.2. It is your responsibility to ensure the accuracy of the transaction details.

8.3. You can access your transaction history on the website.

8.4. We reserve the right to cancel transactions, in whole or in part, at any time. Transactions are not considered valid until confirmed by us. If you have not received a confirmation email confirming the transaction, please contact support.

8.5. Once a bet is confirmed, it cannot be canceled without our written permission.

8.6 All bets placed are settled according to the odds offered on our site at the time the bet is confirmed. The match time, date, statistics, and all other match details provided by the system are for informational purposes only. Our site cannot be held responsible for any errors in the published information.

9. Collusion, Deception, Fraud and Illegal Activities

9.1. The following activities are prohibited on our system:

colluding with third parties;

using an unfair advantage or influence (generally speaking, cheating);

exploiting a potential bug, exploiting software vulnerabilities or errors;

using automated players (also known as ‘bots’);

using fraudulently obtained, stolen, or cloned credit or debit cards;

participating in or participating in money laundering or similar crimes.
9.2. We take the necessary steps to prevent and detect these activities and to identify associated players. Our company is not responsible for any damages or losses you or any other player may incur as a result of collusion, collusion, fraud, or illegal activities; the actions taken are at our company’s discretion.
9.3. If you believe that someone is engaging in collusion, collusion, fraud, or illegal activities, you should notify us via email.
9.4. As a result of any suspected illegal or improper activity, our company reserves the right to share your identity information with the relevant authorities, other betting sites and operators, online service providers and banks, credit card companies, electronic payment system providers, and other financial institutions. You agree to cooperate in the investigation of such activities.
9.5 The Betsnice site and the promotions offered by Betsnice are designed for customers who place recreational bets and play games. If the site is detected to be used for purposes other than normal betting or for any other purpose, including, but not limited to, fraudulent practices such as cheating, arbitrage, or matched betting, Betsnice reserves the right to reject or refund bets, deny promotions or bonuses, permanently exclude customers from rewards or promotions, or cancel their membership without prior notice.

10. Other Prohibited Activities

10.1. When using the website services and chat function, you must not use them for any purpose that is considered offensive, obscene, racist, discriminatory, or offensive. You must not use offensive or offensive language or images, or engage in behavior that may disrupt other users or site staff.
10.2. You must not attempt to disrupt the operation of the website or use viruses, worms, or similar methods that could interfere with the website’s services. Sending bulk messages or spam of any kind is strictly prohibited. You must not attempt to modify or interfere with any information on the website in any form.
10.3. The website is for entertainment purposes only, and any unauthorized copying or use of all or any portion of the website is prohibited.
10.4. You must not attempt to gain unauthorized access to the website, the servers, computers, or databases hosting the website. You must not attack the website using DDOS (denial of service) or similar systems. If you attempt such actions, we will cooperate with the relevant authorities, and your identity will be shared. Following such an attempt, your right to use the website will immediately terminate.
10.5. Our company is not responsible for any losses or damages that may occur to your computer, computer programs, or documents due to viruses, DDOS attacks, or other malicious technologies while using or downloading files from the website.
10.6. Selling or transferring accounts between players is prohibited.

11. Account Closure and Termination

11.1. In accordance with the Company’s security policy and Curaçao laws, accounts that have been inactive for sixty (60) months are considered “Inactive Accounts,” and the funds in your account balance will be refunded to you. If you cannot be reached, your balance will be transferred to the Curaçao Gaming and Lottery Authority.
11.2. When your inactive account is closed, you will be notified using the information provided in your contact information. If the account closure does not fall within Article 9 (collusive agreement, fraud, and illegal activities) or Article 16 (violation of the Terms of Use), your account balance will be refunded. If you cannot be reached, your account balance will be transferred to authorized betting institutions.

12. Website Updates

12.1. Changing or updating any service on the website at any time is under the absolute discretion of our company.

13. Information Technology Errors

13.1. In the event of any software or hardware error or malfunction in the system providing the website, we will intervene promptly to resolve the issue. 13.2. Our company is not responsible for any errors in the hardware or software you use, or for access errors caused by your internet service provider.

14. Other Errors

14.1. A bet transaction may have been accepted or paid incorrectly due to various reasons on our part.
14.2. Betsnice.com reserves the right to cancel bets placed with incorrect odds, changed odds (odds listed against the wrong teams), or when live betting is unavailable. Betsnice.com reserves the right to cancel, restrict, reject, or limit any bet.
14.3. We (including our employees and representatives), our business partners, and any of our service providers are not responsible for any losses or lost profits resulting from your error. You will forfeit any winnings/losses resulting from such errors.

15. Responsibilities

15.1. Your access to the website and use of the services is entirely at your own discretion and risk.

15.2. No warranty or promise can be made for any service/product other than our website and the products offered on it. Any warranties applied to similar products are excluded from our warranty to the extent permitted by law.

15.3. Our company is not liable for, and is excluded from, any loss of business, data, profit, revenue, opportunity, prestige, recognition, business interruption, or unforeseen losses.

16. Violations of Terms of Use

16.1. You are responsible for any liability, costs, expenses (including legal fees), and potential costs arising from violating the rules.

16.2. If you violate the Terms of Use, we reserve the right to do so, but:

16.2.1. You will be notified using your contact information that your activity violates the rules and you must stop.

16.2.2. Your account will be frozen and you will be prevented from betting and gaming.

16.2.3. Your account will be closed, with or without prior notice.

16.2.4. Withdrawals, winnings, and bonuses affected by any violation of the rules will be withdrawn from your account.

16.3. In the event of non-compliance with the rules, the Company reserves the right to deactivate your user code and password.

17. Intellectual Property Rights

17.1. All website design, text, graphics, music, sound, photographs, video, their selection and arrangement, software compilations, source code, software, and all other materials are subject to copyrights owned by us or licensed to third-party rights holders. Materials found on the website may be downloaded to a single personal computer for personal use only and may not be used for commercial purposes.
17.2. Under no circumstances will any rights belonging to us or third-party rights holders be transferred to any user.
17.3. The use and reproduction of trademarks, trade names, and logos appearing on the website is prohibited unless permitted by law.

18. Personal Information

18.1. Personal information collected by our website is protected in accordance with data security laws. Our website meticulously fulfills its obligations regarding the use of personal information.

18.2. You agree to our website’s use of the personal information you provide to our website in accordance with the site terms and conditions and legal and regulatory obligations.

18.3. As per company policy, no personal information is shared with third parties, other than company employees who have access to the information as a result of providing services.

18.4. We will retain copies of all contact information you send us (including copies of emails) to ensure accurate recording of the information we receive from you.

19. Use of Cookies

19.1. Cookies are used for the effective use of the website. Cookies are small text files downloaded to your computer and allow you to be remembered when you return to the site. Information on how to control and delete cookies can be found at www.aboutcookies.org. By deleting or disabling cookies, you may not be able to access or use some website features.

20. Complaints and Notifications

20.1. To file a complaint about the website, you must first contact the customer relations department.

20.2. In the event of any dispute, you agree that server logs will be the final authority in determining the outcome of any claim.

20.3. In the event of any discrepancy between the result displayed on the user screen and the result on the game server, the data on the game server will prevail. You acknowledge that we are the final authority determining the rules and conditions during your participation in online games.

20.4. In the event of any dispute, you will be contacted using your contact information.

21. Translation

21.1. The language of the rules is English, and all translations are based on the original English text. If the rules or any documents or notices are translated into another language, the original English version will prevail.

22. Transfer of Rights and Obligations

22.1. We reserve the right to transfer, assign, sublicense, or pledge the Terms of Use to another person, either as is or in a manner that does not provide you with a lesser advantage.

23. Events Beyond Our Control

23.1. Our company cannot be held responsible for any failure to fulfill the Terms of Use obligations, such as service interruptions or service delays, due to events beyond our website’s control, such as war, civil unrest, network service interruptions, industrial problems, DDOS attacks, and similar force majeure events. Our services are deemed suspended for the duration of these force majeure events, and our service period is deemed extended for the duration of these force majeure events. Our website will use its best efforts to terminate these force majeure events or to find a solution to fulfill its obligations to the extent possible despite the force majeure events.

24. Disclaimer

24.1. Our site’s failure to notify you if you, as a user, fail to fulfill your obligations, or any failure to enforce the rights and regulations authorized by our site, does not constitute a waiver of these rights and obligations, nor does it relieve you of your obligation to fulfill these obligations.

24.2. A waiver arising from a failure to fulfill any obligations arising from this failure does not constitute a waiver of any other waiver. Unless expressly stated and notified to you in writing, no waiver arising from the Terms of Use shall exist.

25. Severability

25.1. If any of the Terms of Use is determined to be invalid, illegal, or unenforceable, these Terms of Use shall be severed from the other Terms of Use, and the other Terms shall remain valid to the fullest extent permitted by law. In such cases, the invalid or unenforceable portion shall be amended to conform with the law and most closely approximate the meaning given in the original text.

26. Law and Jurisdiction

26.1. Curaçao law shall apply in all cases.

26.2. The Courts of Curaçao have exclusive jurisdiction over any disputes arising from the Terms of Use.

27. Responsible Gaming and Betting

27.1. For users who wish to restrict themselves, an optional self-restriction policy is offered, allowing you to close your account or limit your betting. Please contact our customer relations department for information about this service.

27.2. We will assist you with the use of the self-restriction service. However, we accept no liability if we fail to detect or detect your use of the site for betting.

27.3. We are committed to supporting Responsible Gaming initiatives and recommend that you visit the following sites for information about Problem Gaming:
Gambling Therapy – www.gamblingtherapy.org
Gordon House Association – www.gordonhouse.org.uk

28. Links

28.1. All other sites linked to on our site are for informational purposes only. Your use of these links is at your own risk, and we are not responsible for any issues arising from their use or content.

29. Live Betting

29.1. Any statistics displayed on the website during a live event (e.g., score, time information) are for general information only, are not guaranteed to be accurate, and should not be relied upon for betting purposes.

29.2. Bets will be placed in “standby” mode during the acceptance period, after which they will be accepted or voided.

29.3. Bets placed in “standby” mode may be canceled if the market for that bet is deemed to have changed significantly by the acceptance period.

29.4. The Company reserves the right to suspend betting on any market without notice.

29.5. If the Company has reason to believe that a live bet was placed after the outcome of a live event was known, or if any technical malfunction resulted in the live bet being placed at incorrect odds after the selected participant gained an advantage, the Company reserves the right to void the bet without giving any reason.

30. Bonuses

30.1. Bonuses are promotions created for our users. Only users with a unique IP address can benefit from our bonuses. Therefore, if you access our site from shared networks such as internet cafes, lodgings, cafes, workplaces, or dormitories, do not claim bonuses. Otherwise, no liability will be accepted.

30.2. If multiple memberships are made from the same IP address, all bonuses and winnings will be CANCELLED.

30.3. Only one bonus can be used per deposit.

31. Absolute Restriction

United States of America, Canada, United Kingdom, Spain, France, and Italy.

32. Blacklisted Territories

NetEnt content will not be available in the following territories:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.

33. Regulated Territories (only available with a license from a local regulator that has been reviewed and approved by NetEnt)

Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, the United Kingdom, and the United States of America.

34. Branded Gaming Territories

34.1. Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix & Motörhead, Planet of the Apes are not available in the following countries:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, United States of America, United Kingdom, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey and Ukraine.
34.2. Vikings Video Slot must not be offered in the following jurisdictions: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.
34.3. Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) is only playable in the following countries:
Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, La